FAQs
We’re dedicated to creating a unique and memorable shopping experience. We understand that mistakes happen, and your order is held for 6 hours after it’s placed so we can make any necessary changes in the product design, text, format, size or shipping address before it goes into production.
If you want to change something or cancel your order, please contact us at support@mapmory.com within 6 hours. After that time, the order will be in print and cannot be edited.
Once we’ve received your order, we will send you a confirmation email. If you’re not receiving this message, please check your spam folder. If however you discover a spelling mistake or would like to modify your order, please email us at support@mapmory.com! Requests for editing must be made no later than 6 hours after placing your order. After that time, the order will be in print and cannot be edited.
We are aware that some of you would love to add a personal touch of thanks with a gift note. Unfortunately, it is not possible at this moment to add notes to your order, but stay tuned as we figure out the perfect solution!
The previews in the cart and preview tool are for illustrative purposes only. Depending on the screen’s settings, line color and thickness may vary.
We don’t include anything else in the package, just the poster.
Shipping is always free, and we ship worldwide.
Yes, we offer express shipping for the following destinations and more:
United States
United Kingdom
Germany
France
Australia
We will print, package and ship your order as soon as possible.
6-12 business days in the United States
6-12 business days for Europe
6-12 business days for Canada
12-19 business days for the rest of the world.
Please note that delivery times may vary depending on your location.
If your order doesn’t arrive within the estimated delivery time frame, please contact us at support@mapmory.com. We’re here to help!
We’re happy to take care of address change requests within one business day of your purchase. After that, we can’t guarantee that your address can still be changed.
Please contact us at support@mapmory.com
If the order was sent to the wrong place due to our error, we will send a free replacement product. If it’s due to your mistake, we will create a new one for you and ship it out. For that, we charge 50% of the item cost.
You can pay with PayPal, debit or credit card (Visa, MasterCard, Amex)
Depending on where you are located, your order will be processed in Euro, US Dollars, Australian Dollars, Canadian Dollars or Singapore Dollars
Because everything is made to order, we cannot accept returns. If there is an issue with your order, such as damage or it’s lost, we’re happy to replace it at no additional cost. Incorrect information doesn’t qualify as a return, as we don’t change the information you enter when placing an order
Frames are not automatically included with your poster, but we do sell both full frames and hangers to perfectly complement your chosen design.
If your order arrived damaged, please contact us via our request form within two weeks of receiving your order, so that we can find the best solution for you. Make sure to include the following:
– An image of the damaged product as well as the damaged packaging
– Order ID number
My frame broke, can I purchase just the frame? Or what do you recommend for replacing the frame to match the previous one?
Hi Chelsea,
Thanks for your question.
Can you tell me if the frame was damaged during shipping or if you accidentally damaged it?
If the item is damaged in transit we will gladly send a replacement free of charge.
Please contact me via email: support@mapmory.com if you have other questions or requests.
Thank you!